Public Sector Solutions

Public Sector

Public Sector Solutions Innovations

Transform public services with cutting-edge digital tools. Leverage AI, automation, and data integration to streamline case management, enhance citizen engagement, and build agile, future-ready government operations—all on a unified, secure platform.

Agentforce for Public Sector
Hire Talent Faster
Enhance Investigation Effectiveness

Agentforce for Public Sector Solutions

Achieve your mission faster with AI built specifically for public service. Agentforce—our intelligent network of AI agents—helps summarize information, support teams, and speed up workflows. Boost efficiency with pre-built capabilities that reduce costs, enhance service delivery, and shorten review cycles.

Attract Top Public Sector Talent with Streamlined Hiring

Win the talent race with Talent Recruitment Management—designed for speed, transparency, and security. Automate hiring workflows, track applicants in real time, and manage candidate data in one secure platform. Deliver a smooth, mobile-friendly experience with a guided applicant portal from start to offer.

Investigative Case Management

Streamline investigations with a single, unified view of people, entities, and relationships. Gain clarity with integrated timelines and complete case overviews. Capture critical documentation and uncover connections to support faster, evidence-based decisions.

What can you do with
Public Sector Solutions?

Serve constituents faster with a CRM designed specifically for government needs. Public Sector Solutions offers pre-built data models, processes, user interfaces, and analytics—all on a leading low-code platform. From rapid implementation to continuous innovation, agencies can streamline operations, boost efficiency, and deliver better public service.

Unlock the Future of Digital Government Services

Benefit Management

Modernize government benefit programs with automation that reduces costs and improves service delivery. Help constituents access the right information and support faster through guided digital experiences.

Grants Management

Accelerate funding distribution with end-to-end digital support. Empower grantees with self-service tools and launch new programs quickly using pre-built, configurable templates.

License, Permit, & Inspection Management

Digitize licensing, permitting, and inspections to increase efficiency. Improve public experience with intuitive self-service portals and eliminate manual paperwork through smart digital forms.

Investigative Case Management

Streamline complex investigations with secure, guided workflows. Improve accuracy, reduce resolution time, and drive informed decisions through centralized case collaboration and data insights.

Enhance employee performance through smart automation.

Recruitment

Accelerate hiring by automatically checking application completeness and summarizing resumes. Leverage Agentforce to help recruiters quickly assess top candidates and streamline the selection process.

Complaints

Respond to complaints faster with AI-powered summarization and detection of related issues. Uncover trends in citizen feedback to inform better policies and continuous process improvements.

Compliance

Strengthen compliance with intelligent automation. Receive real-time recommendations on code violations, streamline enforcement actions, and simplify regulatory fee calculations to speed up resolution.

Unlock Digital Government Service Delivery

Omni-Channel

Boost efficiency by intelligently routing cases according to staff availability and case type. Gain real-time insights to unlock data and measure program impact effectively.

Constituent Snapshot

Engage constituents like never before with a unified, 360-degree view of their information. Anticipate needs and deliver timely, personalized services with confidence.

Help Center

Empower constituents to find answers quickly via a self-service portal. For complex issues, enable easy case submission through a streamlined web form.

Dynamic Forms

Eliminate paperwork by digitizing even the most complex forms—no coding required. Create adaptive, guided form experiences that respond dynamically as users enter information.

Learn Revenue Cloud

Learn New Skills with Free, Guided Learning on 2Creative— Designed for the Public Sector

Empower yourself with practical, easy-to-follow courses crafted specifically for public sector professionals. From digital service delivery to compliance and case management, 2Creative offers free, expert-led learning paths that help you stay ahead in today’s evolving government landscape.

Start Learning

What can you do with
Public Sector?

Launch faster with pre-built case management tailored for public sector needs. Scale operations efficiently through self-service and intelligent automation. Future-proof your agency with a flexible, unified platform that seamlessly integrates AI, data, and workflows.

FAQs

Frequently Asked Question

Advanced Appointment Coordination

Simplify agent-assisted scheduling and improve patient satisfaction with guided bookings, waitlisting, and multi-participant appointments to reduce no-shows.

Emergency Support and Behavioral Health Care

Connect with empathy to provide comprehensive, whole-person care services. Enhance crisis center operations to ensure urgent access to safe, high-quality mental health care, regardless of location.

What is Salesforce Insurance Cloud?

Salesforce Insurance Cloud is a specialized solution designed to meet the unique needs of the insurance industry. It provides tools and features to help insurers manage policies, claims, underwriting, and customer relationships more effectively.

Public Sector Solutions, Powering Digital Government