Public Sector Solutions
Accelerate your mission with ready-to-launch case management tools. Empower citizens through self-service, streamline operations with automation, and build a future-ready government on a unified platform driven by AI, data, and smart workflows.
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Transform public services with cutting-edge digital tools. Leverage AI, automation, and data integration to streamline case management, enhance citizen engagement, and build agile, future-ready government operations—all on a unified, secure platform.
Achieve your mission faster with AI built specifically for public service. Agentforce—our intelligent network of AI agents—helps summarize information, support teams, and speed up workflows. Boost efficiency with pre-built capabilities that reduce costs, enhance service delivery, and shorten review cycles.
Win the talent race with Talent Recruitment Management—designed for speed, transparency, and security. Automate hiring workflows, track applicants in real time, and manage candidate data in one secure platform. Deliver a smooth, mobile-friendly experience with a guided applicant portal from start to offer.
Streamline investigations with a single, unified view of people, entities, and relationships. Gain clarity with integrated timelines and complete case overviews. Capture critical documentation and uncover connections to support faster, evidence-based decisions.
Serve constituents faster with a CRM designed specifically for government needs. Public Sector Solutions offers pre-built data models, processes, user interfaces, and analytics—all on a leading low-code platform. From rapid implementation to continuous innovation, agencies can streamline operations, boost efficiency, and deliver better public service.
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Empower yourself with practical, easy-to-follow courses crafted specifically for public sector professionals. From digital service delivery to compliance and case management, 2Creative offers free, expert-led learning paths that help you stay ahead in today’s evolving government landscape.
Launch faster with pre-built case management tailored for public sector needs. Scale operations efficiently through self-service and intelligent automation. Future-proof your agency with a flexible, unified platform that seamlessly integrates AI, data, and workflows.
Simplify agent-assisted scheduling and improve patient satisfaction with guided bookings, waitlisting, and multi-participant appointments to reduce no-shows.
Connect with empathy to provide comprehensive, whole-person care services. Enhance crisis center operations to ensure urgent access to safe, high-quality mental health care, regardless of location.
Salesforce Insurance Cloud is a specialized solution designed to meet the unique needs of the insurance industry. It provides tools and features to help insurers manage policies, claims, underwriting, and customer relationships more effectively.
Experience the 2Creative Solutions difference. Whether you’re looking to implement Salesforce Industries, optimize existing processes, or need ongoing support, we are here to help you achieve your business potential with Salesforce
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Revenue Cloud
Transform your revenue operations with a unified platform that automates every step of the sales process. From personalized quoting to billing and renewals, deliver smooth buying experiences across all touchpoints. Empower your teams with AI-driven insights to close deals faster and simplify the entire quote-to-cash journey—built on the #1 AI CRM.
Book a FREE ConsultationRevenue ClouD
In today’s fast-paced market, growing revenue means more than just closing deals—it requires a smarter, unified approach. With the world’s leading AI CRM, you can create quotes, process orders, and manage revenue streams all from one integrated platform.
Enable your sales teams with AI-driven quoting, streamlined contract management, fast and accurate fulfillment, and billing that works across every channel and revenue model. Whether you’re selling subscriptions, one-time products, or usage-based services, everything flows—efficiently, intelligently, and all in one place.
Empower your sales team to build accurate quotes in minutes, no matter the channel. With step-by-step guided selling and AI-driven support, reps can generate or update quotes instantly—reducing errors and accelerating deal cycles
Keep your entire sales team—and partners—aligned with a centralized product catalog and consistent pricing structure. With a single source of truth, quoting becomes faster, more accurate, and easier to manage.
No matter how you sell—one-time purchases, subscriptions, usage-based pricing, or a hybrid model—our quoting solution adapts to your business.
Accelerate your sales cycle by moving from opportunity to contract in just a few clicks. Empower sales reps to generate and update contracts at any stage—whether it’s a new deal, upsell, or renewal—without leaving the CRM.
Streamline the redlining and review process across departments with automated contract workflows. Use preapproved templates and AI-powered clause suggestions to reduce manual edits while maintaining compliance.
Control every stage of the contract lifecycle—from initial agreement to mid-cycle changes—directly within your CRM. Eliminate silos and reduce costs by consolidating contract data in one place, improving accuracy and efficiency.
Handle invoicing, payments, and collections for one-time, recurring, or usage-based charges—all in one streamlined system.
Streamline your billing operations by managing all invoice processes directly within your CRM—no need for disconnected tools. Support flexible billing frequencies, whether monthly, quarterly, or annually, using a built-in invoice scheduler.
Support dynamic pricing with adjustable allowances, tiered rates, and custom usage terms tailored to each customer. Enable self-service options across channels, allowing customers to modify usage, upgrade plans, or cancel services with ease—improving satisfaction and reducing churn.
Accept payments your way—credit cards, ACH, and more—through your preferred gateway. Automate electronic payment processing and streamline collections with smart notifications and built-in dunning workflows.
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Unlock seamless revenue operations with automated quoting, billing, and revenue recognition—all in one powerful platform.
Revenue Cloud helps companies automate and optimize the entire revenue lifecycle — from quoting to billing to revenue recognition — reducing manual work, increasing accuracy, and improving customer satisfaction.
Simplify agent-assisted scheduling and improve patient satisfaction with guided bookings, waitlisting, and multi-participant appointments to reduce no-shows.
Connect with empathy to provide comprehensive, whole-person care services. Enhance crisis center operations to ensure urgent access to safe, high-quality mental health care, regardless of location.
Salesforce Insurance Cloud is a specialized solution designed to meet the unique needs of the insurance industry. It provides tools and features to help insurers manage policies, claims, underwriting, and customer relationships more effectively.
Experience the 2Creative Solutions difference. Whether you’re looking to implement Salesforce Industries, optimize existing processes, or need ongoing support, we are here to help you achieve your business potential with Salesforce
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Agentforce empowers agencies of all sizes to rapidly build, customize, and deploy intelligent AI agents across client projects, internal operations, and multi-channel campaigns. Whether you’re optimizing marketing performance, automating client onboarding, or delivering bespoke customer support, Agentforce seamlessly integrates with your existing apps, data sources, and workflows—powered by Salesforce and protected with enterprise-grade trust and security
Book a FREE ConsultationWhy Agentforce?
Agentforce gives every department—from marketing to support to HR—the power to build and run AI agents that actually get things done. Think less chatbot, more action-taker.
Agents That Think, Learn & Act—All Day, Every Day
How It Works
Agentforce connects securely to your Salesforce data, understands natural language, plans with AI, and takes verified action—while keeping you in control.
Deliver real-time answers, resolve issues, track orders, and escalate only when necessary—without compromising speed or service quality.
Instant replies
Always-on support
Lower operational costs
Handle inbound leads by answering FAQs, overcoming objections, and scheduling demos—without the rep lifting a finger.
Higher efficiency
Faster sales cycles
More closed deals
Deploy department-specific AI helpers that handle repetitive queries, resolve tickets, and lighten IT workload.
Reduced ticket volume
Quicker resolutions
Empowered employees
Let agents work in the background—analyzing data, generating insights, and triggering workflows that save time and resources.
Time savings
More accurate data
Lower overhead
Offer personalized, conversational learning agents for onboarding, upskilling, and continuous growth—anytime, anywhere.
Higher knowledge retention
Training at scale
Accessible to all teams
Use AI to guide product exploration, offer dynamic suggestions, and increase cart value through personalization.
Increased revenue
Deeper customer engagement
Loyalty through relevance
How It Works
Leverage your existing Industry Cloud tools to build AI agents that understand your business—from healthcare and finance to retail and manufacturing. Use your current prompts, Flows, APEX logic, and APIs to configure agents that act, respond, and scale like industry insiders.
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Master the power of digital agents with hands-on learning paths designed for every role. Whether you’re building your first agent or optimizing enterprise-scale automation, our interactive training gives you the skills to succeed.
Leverage your existing Industry Cloud tools to build AI agents that understand your business—from healthcare and finance to retail and manufacturing. Use your current prompts, Flows, APEX logic, and APIs to configure agents that act, respond, and scale like industry insiders.
Simplify agent-assisted scheduling and improve patient satisfaction with guided bookings, waitlisting, and multi-participant appointments to reduce no-shows.
Connect with empathy to provide comprehensive, whole-person care services. Enhance crisis center operations to ensure urgent access to safe, high-quality mental health care, regardless of location.
Salesforce Insurance Cloud is a specialized solution designed to meet the unique needs of the insurance industry. It provides tools and features to help insurers manage policies, claims, underwriting, and customer relationships more effectively.
Experience the 2Creative Solutions difference. Whether you’re looking to implement Salesforce Industries, optimize existing processes, or need ongoing support, we are here to help you achieve your business potential with Salesforce
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Empower your enterprise with a unified data layer that connects and activates insights in real time. VMware Data Cloud securely integrates information across data lakes, warehouses, Salesforce, and business applications—bi-directionally. Keep every data point synchronized and AI-ready to drive faster decisions, personalized experiences, and operational excellence.
Book a FREE ConsultationData Cloud
Salesforce Data Cloud offers effortless connectivity through more than 200 pre-built connectors, enabling you to unify data from every corner of your business — whether it’s SAP, Shopify, Zendesk, Workday, or many others.
Leveraging our innovative Zero Copy Partner Network, select integrations provide direct access to data right at the source, eliminating the need for traditional ETL pipelines or physical data transfers. This approach delivers near real-time insights, minimizes data duplication, and accelerates decision-making across your organization.
Salesforce Data Cloud is designed to work with the systems you already have, acting as your central hub. It bridges data silos, harmonizing information from your lakes, warehouses, and critical business applications. As the central hub, it makes unified, harmonized data readily available for use across Salesforce and any other connected system where it’s needed.
200+ native connectors for platforms like SAP, Salesforce, Snowflake, and more.
Stream data from web, mobile, CRM, and external APIs in real-time
Access data in place without duplicating it using the Zero Copy Partner Network.
Merge fragmented customer profiles into a single, unified ID.
Auto-structure, clean, and standardize incoming data.
Support for both structured and unstructured data formats.
Trigger personalized campaigns based on live data signals.
Sync insights across email, SMS, ad platforms, and CRM.
Generate calculated metrics (like LTV or engagement scores) and utilize predictive AI models to anticipate customer behavior and needs.
Learn Data Cloud
Dive into the world of Data Cloud and discover how real-time data can transform business intelligence, customer experiences, and decision-making.
Salesforce Data Cloud seamlessly integrates with your existing systems, serving as a powerful central hub for your data. It breaks down data silos by harmonizing information from data lakes, warehouses, and essential business applications. This unified and consistent data becomes instantly accessible across Salesforce and any connected platform, ensuring the right data is always available where and when you need it.
Simplify agent-assisted scheduling and improve patient satisfaction with guided bookings, waitlisting, and multi-participant appointments to reduce no-shows.
Connect with empathy to provide comprehensive, whole-person care services. Enhance crisis center operations to ensure urgent access to safe, high-quality mental health care, regardless of location.
Salesforce Insurance Cloud is a specialized solution designed to meet the unique needs of the insurance industry. It provides tools and features to help insurers manage policies, claims, underwriting, and customer relationships more effectively.
Experience the 2Creative Solutions difference. Whether you’re looking to implement Salesforce Industries, optimize existing processes, or need ongoing support, we are here to help you achieve your business potential with Salesforce
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Salesforce has tailored its Financial Services Cloud to meet the specific needs of the insurance industry, offering a comprehensive platform that streamlines operations and enhances customer engagement. This solution integrates front, middle, and back-office processes, enabling insurance companies to manage policies, claims, underwriting, and customer interactions more efficiently.
Book a FREE ConsultationInsurance Cloud
The platform automates routine tasks such as policy renewals, claims processing, and commission management, improving operational efficiency and reducing manual errors. Notably, the recently introduced Financial Services Cloud for Insurance Brokerages focuses on automating complex processes like policy servicing and commission processing, enhancing productivity for brokers and account managers
AI-powered analytics in Salesforce Insurance Cloud empowers insurance companies to leverage their data effectively, transforming it into actionable insights. By incorporating predictive modeling, real-time analysis, and automated insights, insurance organizations can enhance decision-making, optimize operations, and improve customer experiences. As the insurance industry continues to evolve, the adoption of AI analytics will be crucial for companies seeking to maintain a competitive edge and drive sustainable growth.
Salesforce’s open API architecture significantly enhances its integration capabilities, allowing insurance companies to create a connected ecosystem of applications. This not only improves operational efficiency but also enhances customer experience by providing a unified view of data across various platforms. As insurance businesses look to innovate and streamline their operations, leveraging Salesforce’s integration capabilities can be a key differentiator in achieving their strategic goals.
With Salesforce Insurance Cloud, organizations can enhance operational efficiency, improve customer engagement, and leverage data-driven insights to drive growth. Whether it’s managing policies and claims, automating underwriting processes, or utilizing AI for predictive analytics, Salesforce Insurance Cloud provides a comprehensive solution tailored to the needs of the insurance industry.fillment and customer service. Watch your ARPU go up and your customer churn go down. Streamline the quote-to-order process with industry standard integrations, built-in AI, and purpose-built applications.
Simplify agent-assisted scheduling and improve patient satisfaction with guided bookings, waitlisting, and multi-participant appointments to reduce no-shows.
Connect with empathy to provide comprehensive, whole-person care services. Enhance crisis center operations to ensure urgent access to safe, high-quality mental health care, regardless of location.
Salesforce Insurance Cloud is a specialized solution designed to meet the unique needs of the insurance industry. It provides tools and features to help insurers manage policies, claims, underwriting, and customer relationships more effectively.
Experience the 2Creative Solutions difference. Whether you’re looking to implement Salesforce Industries, optimize existing processes, or need ongoing support, we are here to help you achieve your business potential with Salesforce
Watch VideosPowered by the leading AI CRM, Health Cloud serves as a reliable, integrated platform for healthcare. It consolidates both clinical and nonclinical data into a single source with actionable insights, enabling you to collaborate effectively, provide personalized care, and streamline health operations.
Book a FREE ConsultationHealth Cloud
Salesforce Health Cloud offers a comprehensive suite of features designed to enhance patient care and streamline healthcare operations. At its core, it provides
Salesforce Health Cloud provides numerous benefits that enhance healthcare delivery and improve patient outcomes. First and foremost, it fosters a patient-centric approach by offering a comprehensive view of each patient’s health data, enabling personalized care tailored to individual needs. This holistic perspective allows care teams to coordinate more effectively, ensuring that everyone involved in a patient’s care is on the same page.
Salesforce Health Cloud offers a variety of resources to help healthcare organizations effectively implement and utilize the platform. The official Salesforce Health Cloud Documentation serves as a comprehensive guide, providing in-depth information on features, best practices, and user manuals. For hands-on learning, Salesforce Trailhead offers interactive modules that allow users to gain practical experience with Health Cloud functionalities.
Transform your business and operational systems — from marketing and sales, to order fulfillment and customer service. Watch your ARPU go up and your customer churn go down. Streamline the quote-to-order process with industry standard integrations, built-in AI, and purpose-built applications.
Save development resources and budgets by removing software customization costs with an out-of-the-box data model built specifically for the unique requirements of the communication industry with Communications Cloud.
Increase the accuracy around business rules for sellers, service agents and customers. The BRE enables automated and agile decision logic for every step in the customer lifecycle. Build processes where a user’s “allowed action” is determined by the status of an object in Salesforce. BRE can define decision matrices for next best actions, offers, product compatibility rules, availability, eligibility, and more.
Provide seamless healthcare experiences at home through automated scheduling workflows, integrated medication management, and caregiver slot broadcasting.
Experience the 2Creative Solutions difference. Whether you’re looking to implement Salesforce Industries, optimize existing processes, or need ongoing support, we are here to help you achieve your business potential with Salesforce
Watch VideosEmpower your communication services with agile, personalized experiences and seamless digital engagement. Salesforce Communications Cloud is designed to help telecom and media providers accelerate digital transformation, streamline customer interactions, and drive loyalty in a competitive landscape. By leveraging Communications Cloud, service providers can optimize their end-to-end customer journey—from acquisition to service fulfillment and retention.
Book a FREE ConsultationCommunications Cloud
We continuously explore and implement the latest Salesforce technologies to provide forward-thinking solutions
Our work is built on transparency, honesty, and a commitment to ethical practices in all client interactions
We prioritize our clients’ needs, crafting solutions that exceed their expectations and tailored to their business goals.
Transform your business and operational systems — from marketing and sales, to order fulfillment and customer service. Watch your ARPU go up and your customer churn go down. Streamline the quote-to-order process with industry standard integrations, built-in AI, and purpose-built applications.
2Creative Solutions specializes in Salesforce Industries implementations and has extensive experience in diverse sectors, including communication, healthcare, insurance, manufacturing, and technology. We tailor solutions to the unique requirements of each industry, ensuring compliance, efficiency, and best practices are integrated into your Salesforce ecosystem.
Our services are designed to help businesses begin their Salesforce journey, even if they lack prior experience with the platform. We guide you in customizing Salesforce to mirror your unique business processes and ensure that the system meets your specific needs. As your business grows, we support adding new features and capabilities, ensuring scalability and continuous optimization of your Salesforce environment to meet evolving demands.
Design engaging customer interactions, without code. OmniStudio offers multi-step business forms, more than 50 pre-configured script elements and controls, seamless data integration, a drag-and-drop visual designer, and more. Build guided flows for common service provider processes such as credit checks, contract renewals, troubleshooting & pricing approvals.
Experience the 2Creative Solutions difference. Whether you’re looking to implement Salesforce Industries, optimize existing processes, or need ongoing support, we are here to help you achieve your business potential with Salesforce
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